Shipping Policy
Shipping & Delivery Policy
At Dune Volt E-Bike, we aim to ensure fast, secure, and reliable delivery of your order. Please review our shipping and delivery information below.
Order Processing
-
All orders are prepared and dispatched within 1–2 business days
-
Orders placed on weekends or public holidays are processed on the next working day
Delivery Timeframes & Charges
We provide flat-rate shipping across major cities in Australia and New Zealand. Estimated delivery times are as follows:
-
Metropolitan Areas: 3–5 business days
-
Regional Areas: 5–10 business days
-
Remote Locations: 7–14 business days
Delivery time may vary depending on location, weather conditions, or courier schedules.
Courier Services
Orders are shipped using trusted logistics partners and local courier services, selected based on your delivery location to ensure efficient service.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. This allows you to monitor your shipment until delivery.
Damaged or Missing Deliveries
If your package arrives damaged or is delayed beyond the estimated timeframe, please contact us immediately at:
Our team will investigate the issue and assist you as quickly as possible.
Returns & Refund Enquiries
For information regarding returns and refunds, please email:
Our support team will guide you through the process.
Customer Support
For any shipping, delivery, or general enquiries, feel free to reach out to us at:
We are always happy to assist and ensure a smooth shopping experience with Dune Volt E-Bike.